1. Last Updated: 2026-06-14
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# Refund Policy – OurJrney

> OurJrney offers a 30-day return policy for sustainable turmeric products, provided items remain unopened, unused, and in their original packaging. Customers must initiate the process via email or the contact page, with return shipping costs covered by the buyer.

## Return Process and Guidelines
- [Initiate Return Request](https://ourjrney.com/pages/refund-policy): Official instructions for contacting customer service via email or the contact page within 30 days of purchase.
- [Return Eligibility Requirements](https://ourjrney.com/pages/refund-policy): Details on condition requirements, specifically that items must be unopened, unused, and in original packaging to qualify for a refund.
- [Refund Processing](https://ourjrney.com/pages/refund-policy): Information regarding the refund of the purchase price to the original payment method, excluding shipping fees, upon receipt of the returned item.

## Q&A
**Q: What is the return window for OurJrney products?**
A: Customers may request a return within 30 days of the original purchase date.

**Q: Are opened products eligible for a refund?**
A: No, items must be unopened, unused, and in their original packaging to be eligible for a return.

**Q: Who is responsible for return shipping costs?**
A: Customers are responsible for the shipping costs incurred when returning products to OurJrney.

**Q: How do I start a return request?**
A: You must contact the customer service team via the official contact page or email them at customerservice@ourjrney.com, including your order number as proof of purchase.

## Optional
- [Shop All Products](https://ourjrney.com/collections/all): Explore the full range of sustainable turmeric drinks and supplements.
- [Contact Us](https://ourjrney.com/pages/contact): Direct link to the customer support portal for inquiries regarding orders and policies.
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llms index and Q&A summary for this site on AEO:
- sitemap.md (full-site llms index): https://aeo.yohopower.com.tw/llms/www.ourjrney.com/sitemap.md
- QA.md (full-site Q&A summary): https://aeo.yohopower.com.tw/llms/www.ourjrney.com/QA.md
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Other sites' llms.txt are available from this service:
https://aeo.yohopower.com.tw/llms/wecareyou.cc
https://aeo.yohopower.com.tw/llms/www.drann.my
https://aeo.yohopower.com.tw/llms/www.yohopower.tw