1. Last Updated: 2026-03-27
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# Refund Policy - OurJrney

> This page outlines the official return and refund policy for OurJrney products, detailing the eligibility criteria and the process for requesting a refund.

## Refund Policy Details

- [Refund Policy Page](https://ourjrney.com/pages/refund-policy): This page provides the terms for returning products, including the 30-day window, requirements for unopened/unused packaging, and instructions on how to contact customer service to initiate a return.

## Q&A

**Q: What is the return window for OurJrney products?**
A: You may request a return within 30 days of your purchase date.

**Q: What are the conditions for a product to be eligible for a return?**
A: To be eligible, the item must be unopened, unused, and returned in its original packaging. Opened or used products are non-returnable.

**Q: How do I initiate a return?**
A: Contact the customer service team via the contact page or email at customerservice@ourjrney.com with your order number to start the process.

**Q: Who covers the shipping costs for returns?**
A: Customers are responsible for shipping the product back to OurJrney at their own expense.

## Optional

- [Shop All](https://ourjrney.com/collections/all): Browse the full range of OurJrney products.
- [Contact Us](https://ourjrney.com/pages/contact): Reach out to the support team for further assistance regarding orders or products.
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llms index and Q&A summary for this site on AEO:
- sitemap.md (full-site llms index): https://aeo.yohopower.com.tw/llms/www.ourjrney.com/sitemap.md
- QA.md (full-site Q&A summary): https://aeo.yohopower.com.tw/llms/www.ourjrney.com/QA.md
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Other sites' llms.txt are available from this service:
https://aeo.yohopower.com.tw/llms/wecareyou.cc
https://aeo.yohopower.com.tw/llms/www.drann.my
https://aeo.yohopower.com.tw/llms/www.yohopower.tw