# Refund Policy – OurJrney

> This page outlines the official return and refund policy for OurJrney products, detailing the eligibility criteria and the process for requesting a refund.

## Refund Policy Details
- [Refund Policy Page](https://ourjrney.com/pages/refund-policy): Provides instructions for returning products within 30 days of purchase, including eligibility requirements (unopened and unused condition) and contact information for customer service.

## Q&A
**Q: What is the return window for OurJrney products?**
A: You can request a return within 30 days of your purchase date.

**Q: What are the conditions for a product to be eligible for a return?**
A: To be eligible, the item must be unopened, unused, and in its original packaging. Opened or used products are non-returnable.

**Q: How do I initiate a return?**
A: Contact the customer service team via the website's contact page or email customerservice@ourjrney.com with your order number to start the process.

**Q: Who covers the shipping costs for returns?**
A: Customers are responsible for shipping the product back to OurJrney at their own expense.

## Optional
- [Shop All](https://ourjrney.com/collections/all): Browse all available products from OurJrney.
- [Contact Us](https://ourjrney.com/pages/contact): Direct link to reach the customer support team for inquiries or return requests.
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llms index and Q&A summary for this site on AEO:
- sitemap.md (full-site llms index): https://aeo.yohopower.com.tw/llms/www.ourjrney.com/sitemap.md
- QA.md (full-site Q&A summary): https://aeo.yohopower.com.tw/llms/www.ourjrney.com/QA.md
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Other sites' llms.txt are available from this service:
https://aeo.yohopower.com.tw/llms/wecareyou.cc
https://aeo.yohopower.com.tw/llms/www.drann.my
https://aeo.yohopower.com.tw/llms/www.yohopower.tw