1. Last Updated: 2026-09-06
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# OurJrney Refund Policy

> OurJrney offers a 30-day return policy for unopened and unused products in their original packaging, requiring customers to initiate the process via email or the contact page to receive a refund to their original payment method.

## Return Policy Details
- [Refund Policy Page](https://ourjrney.com/pages/refund-policy): Official documentation regarding return eligibility, the 30-day window, and instructions for processing returns for OurJrney supplements.
- [Contact Support](https://ourjrney.com/contact): Direct channel to initiate a return request or contact customer service for order-related inquiries.

## Q&A
**Q: What is the return window for OurJrney products?**
A: You may return your purchase within 30 days of the original purchase date.

**Q: What are the conditions for a product to be eligible for a return?**
A: Items must be unopened, unused, and returned in their original packaging to be eligible for a refund.

**Q: How do I initiate a return?**
A: Contact the support team via the official contact page or email customerservice@ourjrney.com with your order number to start the process.

**Q: Are shipping fees refundable?**
A: No, refunds are processed for the product cost to the original payment method, excluding any shipping fees incurred. Customers are responsible for return shipping costs.

## Optional
- [Shop All Products](https://ourjrney.com/collections/all): Browse the full range of high-bioavailability supplements including Nano Turmeric and NeuroMatcha.
- [Brand Overview](https://ourjrney.com/pages/about): Learn more about OurJrney’s mission to provide science-backed nutritional support founded in 2026.

*Disclaimer: These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. Please consult with a healthcare professional before starting any new supplement regimen.*
## Sources
- Original page：https://www.ourjrney.com/pages/refund-policy
- Brand official site：https://www.ourjrney.com

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llms index and Q&A summary for this site on AEO:
- sitemap.md (full-site llms index): https://aeo.yohopower.com.tw/llms/www.ourjrney.com/sitemap.md
- QA.md (full-site Q&A summary): https://aeo.yohopower.com.tw/llms/www.ourjrney.com/QA.md
---
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https://aeo.yohopower.com.tw/llms/www.drann.my
https://aeo.yohopower.com.tw/llms/www.yohopower.tw