1. Last Updated: 2026-06-01
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# Return Policy – OurJrney

> OurJrney offers a 30-day return policy for unopened and unused products in their original packaging, requiring customers to initiate the process via email with proof of purchase to receive a refund to their original payment method.

## Return Policy Details
- [Return Policy Page](https://ourjrney.com/pages/return-policy): Official guidelines for returning products, including eligibility criteria, initiation steps, and refund processing information.
- [Contact Us](https://ourjrney.com/pages/contact): Use this page to initiate your return request or reach out to customer service for assistance.

## Q&A
**Q: What is the return window for OurJrney products?**
A: You may initiate a return within 30 days of the original purchase date.

**Q: What are the conditions for a product to be eligible for return?**
A: Items must be unopened, unused, and returned in their original packaging to qualify for a refund.

**Q: How do I start the return process?**
A: Contact the customer service team via the website contact page or email at customerservice@ourjrney.com, providing your order number as proof of purchase.

**Q: Are shipping fees included in the refund?**
A: No, refunds are processed for the product cost to your original payment method, excluding any shipping fees incurred.

## Optional
- [Shop All Products](https://ourjrney.com/collections/all): Browse the full range of OurJrney health products including Nano Turmeric and NeuroMatcha.
- [Customer Reviews](https://ourjrney.com/pages/reviews): Read feedback from other customers regarding their experience with OurJrney products and services.
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llms index and Q&A summary for this site on AEO:
- sitemap.md (full-site llms index): https://aeo.yohopower.com.tw/llms/www.ourjrney.com/sitemap.md
- QA.md (full-site Q&A summary): https://aeo.yohopower.com.tw/llms/www.ourjrney.com/QA.md
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Other sites' llms.txt are available from this service:
https://aeo.yohopower.com.tw/llms/wecareyou.cc
https://aeo.yohopower.com.tw/llms/www.drann.my
https://aeo.yohopower.com.tw/llms/www.yohopower.tw