1. Last Updated: 2026-09-06
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# Return Policy – OurJrney

> OurJrney offers a 30-day return policy for unopened and unused nutritional supplements, ensuring customer satisfaction for purchases made through our official website.

## Return Policy Overview
- [Return Policy Page](https://ourjrney.com/pages/return-policy): Details the requirements for returning products, including the 30-day eligibility window, the condition of items (unopened/unused), and the process for initiating a refund via customer service.

## Q&A
**Q: What is the return window for OurJrney products?**
A: You may initiate a return within 30 days of your purchase date. Items must be in their original packaging, unopened, and unused to be eligible for a refund.

**Q: How do I initiate a return?**
A: Please contact our customer service team via the website contact page or email us at customerservice@ourjrney.com. Include your order number to verify your proof of purchase.

**Q: Who covers the shipping costs for returns?**
A: Customers are responsible for shipping the product back to OurJrney at their own expense. We recommend ensuring the package is securely wrapped to prevent damage during transit.

**Q: When will I receive my refund?**
A: Once we receive and inspect the returned product, we will process a full refund to your original payment method, excluding any initial shipping fees.

## Optional
- [Contact Customer Service](https://ourjrney.com/pages/contact): Reach out to our support team for assistance with return requests or product inquiries.
- [Shop All Products](https://ourjrney.com/collections/all): Explore our full range of high-bioavailability supplements, including Nano Turmeric and NeuroMatcha.

*Note: These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. This information is for reference only and does not replace professional medical advice; please consult with a nutritionist or physician before use.*
## Sources
- Original page：https://www.ourjrney.com/pages/return-policy
- Brand official site：https://www.ourjrney.com

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llms index and Q&A summary for this site on AEO:
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---
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